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Probe Diagnostics

When your ultrasound probe gives less than an optimal image, turn to GE HealthCare’s probe diagnostics services to determine the appropriate solution for your equipment—repair or replacement. From visual inspection to detailed evaluation, our precision diagnostic capabilities target the root cause of probe performance issues. And with our next-day loaner program*, your ultrasound system can keep running smoothly, meeting patient needs with quality and minimum interruption.

* Loaner service is subject to inventory availability and not offered on all probe models.

Repair My Probe

Repair or Replace?

Don’t ignore minor probe issues, like small tears or lines on your screen. Our GE HealthCare technicians measure the performance of your ultrasound probes with GE HealthCare’s comprehensive tests, using the same tools and test equipment we use in our original manufacturing process. Accurate assessments help you maintain your facility’s brand integrity, avoid more costly damage, and resolve probe issues quickly and cost effectively.

Peace of Mind

Piece of Mind

Our detailed inspection process can identify performance issues that affect the properties of your probes. We conduct a full visual inspection, test the probe’s structural and electrical integrity, test both electrical and acoustic properties, and perform a full image quality check.

Peace of Mind

Reliable Recommendations

Our experienced team will provide you with a full evaluation of your probe and recommendations for both repair and replacement options. Our quotes include visual images of probe damage, giving you the data you need to help make informed decisions about the best option for your facility.

Peace of Mind

Thorough Feedback

The content in your report lets you repair only the probe parts that need to be fixed. The report includes the total number and exact locations of underperforming elements within the array and any damage to the lens, cable wires, probe head or electronics within the probe connector.

Reduce Down-Time With
Our Next-Day Loaner Program

Our convenient loaner service* is designed to help you optimize operational efficiency and reduce the time that your ultrasound system is down. We are continually enhancing our inventory and can provide you with a list of loaners.

* Subject to availability

Probe Care App

Help extend the life of your probes with the Probe Care App that provides recommended maintenance procedures and answers from our experts about your multi-brand probes.

Download on the App Store Get it on Google Play
Probe Care App

We’re Here To Help

Make GE Healthcare your single source for GE Healthcare and multi-brand probe diagnosis, replacement, repair and management. A single call or email puts you through to the right GE Healthcare Professional for solutions that keep your ultrasound probes at optimal performance.

24/5 Support & Resolve

Get answers to questions or help diagnosing a problem from our highly trained tech support team.

1-800-437-1171(Option 1, Option 2)
Contact GE Healthcare support